Overview
At Zahra Haram, we want you to be happy with your purchase. If something is not right, we’re here to help.
1. Returns
We accept returns only if:
- The item you received is damaged, defective, or incorrect
- You contact us within 3 days of receiving your order
- The item is unused, unwashed, and in its original condition
Please note: We do not accept returns for a change of mind.
2. Exchanges
If you received the wrong item or a damaged product, we will gladly exchange it. To request an exchange, please contact us with your order number and a clear photo of the item.
We will arrange the return and send you the correct item as soon as possible.
3. How to Start a Return or Exchange
To begin the process, contact us through:
📧 Email: support@zahraharam.pk
📱 WhatsApp: +923071714241
Once your request is approved, we will guide you on how to return the item.
4. Refunds
If a return is accepted and we cannot offer a replacement, we will issue a refund. Refunds will be processed through the original payment method within 7 working days.
5. Shipping Costs
- If the mistake is on our end (wrong or damaged item), we will cover the return shipping cost
- If the return is not due to our error, the customer will need to pay the return shipping fee