At Zahra Haram, we care deeply about your satisfaction. If you face any issue with your order, we’re here to help.

1. When Can You File a Complaint?

You may raise a complaint if:

• You received the wrong product.
• The product is damaged or defective.
• The order is incomplete or missing items.
• There are issues with delivery delays beyond the promised time.

2. Timeframe for Complaints

• Complaints must be reported within 3 days of receiving your order.
• After this period, we may not be able to process complaints.

3. How to File a Complaint

• Contact us via phone, WhatsApp, or email with your order number.
• Clearly explain the issue and, if possible, share photos/videos of the product.
• Our support team will review your case and respond within 24–48 hours.

4. Resolution Process

Depending on the nature of the complaint, we may:

• Replace the incorrect/damaged product.
• Offer an exchange for the correct size or design.
• Provide a refund or store credit (if applicable under our Refund Policy).

5. Customer Responsibility

• Please ensure you provide accurate order details (size, color, address, contact number) at checkout.
• We cannot be held responsible for complaints arising due to incorrect information provided by the customer.

At Zahra Haram, we take every complaint seriously because your trust matters most to us. Our goal is to ensure every shopping experience with us is smooth, fair, and worryfree.